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Business Model:
On-Premise
Customer Focus:
Small-to-medium sized businesses, and divisions of larger enterprises in all verticals.
www.adaptcrm.com
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About ADAPT
Founded in 1991, ADAPT Software Applications, Inc. has assisted over 1200 companies
worldwide in meeting their enterprise software requirements. With more than a decade
of experience in multi-platform and web-based custom application development, the
company continues to develop and market moderately priced, end-to-end Customer and
Supplier Relationship Management solutions characterized by leading-edge technology,
comprehensive functionality and a solid implementation methodology.
ADAPTcrm, the company’s flagship product, was built from the ground up, not
acquired from various other software developers. Because we have always maintained
development and ownership exclusivity, the system maintains unsurpassed
interdepartmental integration. ADAPTcrm is designed to track all key customer and
vendor communications within a single, integrated module. The system’s intuitive design
facilitates interdepartmental collaboration and provides visibility over all mission critical
touch points within an organization.
ADAPT is also dedicated to providing total solutions to clients through our professional
consulting services staff. These services include implementation of the ADAPTcrm line
of products, project management, technology transfer, documentation, training and
technical support – for new or existing clients.
Products
ADAPTcrm
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Business Model:
On-Premise
Customer Focus:
Enterprise, primarily in the telecommunications space.
www.amdocs.com
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About Amdocs
Founded in 1972 as Systems Applications and Products in Data Processing, SAP is
headquartered in Walldorf, Germany.
SAP offers CRM on-demand solutions that are easy-to-use, Web-based, and available
on a subscription basis.
SAP CRM was developed to address the unique, end-to-end
requirements for major industries including: Auto, Chemicals, Consumer Products,
Retail, Telecommunications, Professional Services, Public Sector, High Tech, Industrial
Machinery & Components, Media, Utilities, Oil & Gas, Wholesale Distribution.
Products
Amdocs Customer
Management (part of
CES portfolio)
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Business Model:
Hosted
Customer Focus:
Small businesses.
www.appshore.com
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About AppShore
Founded in 2004 AppShore was founded with a crystal clear vision: To provide small business owners
with the single most functional, cost-effective, and easy-to-use Customer Relationship
and Contact Management solution possible. Most of our customers sign up for our
product because they:
have customer information on bits of paper all over the place and want to get
organized
are using Excel to keep track of their leads and customers but the spreadsheets are
getting too big and difficult to manage
are using ACT! or Goldmine or some other desk top based contact management
solution but are afraid of losing data if the PC crashes or is infected by a virus
need to share information with partners or employees in different locations
have used salesforce.com in the past, but want something that is much easier to use
and costs a lot less but does basically the same thing
Products
Professional Edition
Premium Edition
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Business Model:
On-Premise and On-Demand
Customer Focus:
Enterprise and Mid-Size
www.aprimo.com
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About Aprimo
Founded in 1998 Aprimo is a leading provider of on-demand marketing software solutions that increase
the efficiency and effectiveness of marketing organizations. Aprimo software manages
online and offline marketing activities, financials, projects and assets, while improving
execution of marketing campaigns and events. Aprimo’s on-demand applications
can work individually to address a specific marketing issue or combine to provide an
integrated suite.
Products
Aprimo 8.5
Aprimo Marketing
Studio
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Business Model:
Hosted and On-Premise
Customer Focus:
Mid-Size, Small
www.avidian.com
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About Avidian
Founded in 2002, Avidian Technologies is an On-Demand/SaaS software development
firm that specializes in easy contact and sales management software for users of
Outlook and Exchange. The company’s core product, Prophet, is offered on an onpremise
version, Prophet 5, a hosted version, Prophet OnDemand, and a mobile
version, Prophet Mobile.
Products
Prophet 5 Personal Edition
Prophet 5 Advanced Edition
Prophet 5 Premium Edition
Prophet 5 Professional Server
Prophet 5 Enterprise Server
Prophet 5 Enterprise on
Demand
Prophet 5 Premium Edition
Prophet OnDemand Premium
Prophet OnDemand
Enterprise
Prophet Mobile
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Business Model:
Hosted and On-Premise
Customer Focus:
Mid-sized to Enterprise companies.
www.c2crm.com
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About Clear C2
Founded in 1972 Clear C2, Inc. is a Premier IBM Business Partner which develops applications for
today’s changing business world. Clear C2, Inc. was founded in 1993 and is a leading
IBM Independent Software Vendor focused on driving customer loyalty.
Clear C2 has developed C2CRM, a browser-based CRM solution to help mid-sized
companies improve productivity, save costs, increase sales and profits, and build strong
customer relationships. In 2002, IBM and Clear C2 announced a Strategic Alliance
making C2CRM IBM’s primary CRM offering for its middle market customers. C2CRM
consists of 30 modules that span six solution sets: Relationship Management, Sales
Management, Customer Service, Marketing Management, Analytics and Knowledge
Management, and Utilities.
Products
Relationship Management
Sales Management (SFA)
Customer Service (Call Center)
Marketing Management
Analytics
Knowledge Management
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Business Model:
On-Premise
Customer Focus:
Telecommunications, Insurance, Healthcare, Financial Services
www.chordiant.com
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About Chordiant
Founded in 1997, Chordiant Software, Inc., provides software applications to consumer
companies worldwide. It offers software applications, business processes, tools, and
services that enable businesses to integrate customer information and corporate
systems to produce a view of customers across multiple customer channels.
Organizations in retail banking, card services, lending, insurance, telecommunications
and many other industries rely on Chordiant to help them provide great customer
experiences that increase customer loyalty and profitability.
Products
Chordiant Customer
Experience (Cx™)
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Business Model:
Hosted and On-Premise
Customer Focus:
Small to mid-size businesses.
www.clairtysoft.com
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About ClaritySoft
Founded in 2006 ClaritySoft CRM was created on the belief that Customer Relationship Management
(CRM) technology should be better. Most CRM solutions available today are bloated
with too much functionality, are difficult to use and fail to provide real value to end users.
Our research concluded that most salespeople and managers were dissatisfied with
their existing CRM solutions and they were getting no measurable value out of those
systems.
ClaritySoft provides an intuitive and easy to use software solution that sales people
readily adopt and leverage to drive sales performance. ClaritySoft CRM fills the
space between contact management software and mid-market CRM offerings,
with a CRM solution that’s cost effective, implements fast, and delivers the right
balance of functionality and simplicity to ensure user adoption and a successful CRM
implementation.
Products
ClaritySoft CRM
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Business Model:
On-Premise, Hosted (webbased)
Customer Focus:
Enterprise and Mid-Size
www.commence.com
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About Commence
Founded in 1988, Commence Corporation is a leading provider of CRM software for
small to mid-size businesses. From rapidly deployable – hosted solutions, to fully
integrated desktop applications, Commence helps organizations manage, coordinate,
and maximize every customer interaction. With a rich 20+ year history, Commence has
a track record for delivering high quality reliable business software and has been the
recipient of numerous industry awards. Today several thousand growing businesses
serving 35 unique industries in 22 countries around the world rely on Commence CRM
solutions for managing their business. The company’s CRM solutions are distributed
worldwide and had been sold under private label agreements by IBM, Compaq
Computer and Lucent Technologies.
All Commence solutions support:
Contact & Account Management
Sales Force Automation
Marketing & Campaign Management
Quoting
Customer Service & Support
Microsoft Desktop Integration (Outlook, Excel, Word etc.)
Reporting and analytics
Web integration
Google Integration (Maps, Finance)
Disconnect or remote users
Support for Mobile Devices
Web services API for integration with QuickBooks, other accounting/ERP systems
Products
Commence Desktop CRM
Commence CRM On-Demand
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Business Model:
On-Premise
Customer Focus:
Enterprise and Mid-Size
www.consona.com
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About Consona
Founded in 2003 Consona Corporation is a worldwide leader in providing customer relationship
management (CRM) and enterprise resource planning (ERP) software and services for
companies of all sizes. In 2006, Consona acquired Onyx Software and integrated their
offering into Consona Customer Management product. In 2007 and 2009 respectively,
Consona acquired KNOVA Software and SupportSoft Inc, which grew the product lines
to include Consona Knowledge Management, Consona Live Assistance, Consona for
Digital Service Providers, and Consona Dynamic Agent.
Consona’s CRM software product suite facilitates effective and efficient service
interactions across proactive, assisted and self-help channels and communities. This
CRM suite is designed for corporate or third-party IT help desks and service desk
organizations and medium to large enterprises in the high tech, financial services and
telecommunications industries who increasingly focus on building brand loyalty through
customer service and support.
Consona delivers either bundled or standalone solutions, including integrated case
management; knowledge-enabled service resolution with advanced search, web selfservice,
forums, and community management; integrated chat and remote diagnostics
and control; desktop portal content delivery; advanced analytics and more, to
enterprises with customer service, technical support and or IT help desks.
Products
Consona Knowledge Management
Consona Knowledge Driven Support
Consona Enterprise CRM
Consona OneServe Citizen Management
Consona Live Assistance
Consona Dynamic Agent
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Business Model:
Hosted
Customer Focus:
Enterprise and Mid-Size companies
www.eloqua.com
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About Eloqua
Founded in 1993, Eloqua is a marketing automation leader and provider of best
practices expertise for marketers around the world. Eloqua helps companies read
and decode their buyers’ Digital Body Language™, thereby improving the quality and
quantity of sales leads, increasing marketing effectiveness, and accelerating the selling
process. Thousands of customers from leading companies rely on Eloqua to execute,
automate and measure programs that generate revenue.
Eloqua automates the science of marketing – campaign execution, testing, performance
measurement, prospect profiling, and lead nurturing – allowing marketers to drive
revenue and do what they do best: develop strong brands, build creative campaigns,
and deliver compelling content.
Products
Eloqua Lite
Eloqua Express
Eloqua Team
Eloqua Enterprise
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Business Model:
Hosted
Customer Focus:
Small, Mid-Size
www.esalestrack.com
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About eSalesTrack
Founded in 1972 After many failed CRM implementations in a large organization, a frustrated core group
of sales professionals and management put their heads together to create eSalesTrack,
a solution that solved every need inside their company, and thousands of users in other
companies since. Attempting to use everything from internally built sales automation
tools, to spreadsheets to massive “Big Business” CRM rollouts, all ended up failing
because the users found the applications to be a burden rather than a tool. Simple
interface with intuitive functionality is the key to an effective CRM tool and has been the
cornerstone of eSalesTrack since the first version was developed over 7 years ago.
Fully customizable to meet the needs of a company, eSalesTrack offers quick access
to any piece of data. With the most advanced reporting tool available in a hosted CRM
application, eSalesTrack can develop reports on information companies are looking for.
With collaborative tools like a complete e-mail platform, integrated audio/video
conferencing, and unique tools like the “Funnel Manager”, eSalesTrack delivers a
suite of features that allows organizations to manage and report on any aspect of their
customer relationships on a granular level.
Products
eSalesTrack
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Business Model:
On-Premise
Customer Focus:
Distributed Enterprise organizations, Mid-Size, Small
www.frontrange.com
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About FrontRange
Founded in 1972 FrontRange Solutions (the creators of GoldMine Software) is a leading provider of
software solutions for sales, marketing, and customer service and support solutions for
small- to medium-sized businesses and distributed enterprises. FrontRange Solutions
has over 600 employees, more than 1.7 million users, several hundred Value Added
Resellers and 130,000 customer sites worldwide. The company’s global presence
includes offices in North America, Europe, AsiaPacific and South Africa. FrontRange
customers represent 44 percent of the Fortune 100 and 76 percent of the FTSE 100,
and include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack
Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News
Network.
FrontRange’s CRM solution, Goldmine, offers a wide range of product features and
functionality, allowing companies to choose the modules and solutions that best fit their
needs. GoldMine CRM solutions helps companies streamline the sales cycle, boost
team collaboration, improve customer satisfaction and refine their efforts to make the
most of their sales, marketing and customer service investments.
Products
GoldMine Enterprise
GoldMine Premium
GoldMine Corporate
GoldMine Mobile
GoldMine Voice
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Business Model:
On-Premise
Customer Focus:
Enterprise, Manufacturing and distribution.
www.infor.com
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About Infor
Through a series of acquisitions, Infor is one of the largest software companies in
the world, earning approximately $2.2 billion in revenue in 2008. Infor delivers fully
integrated enterprise solutions as well as best-in-class standalone products that address
the essential challenges its customers face in areas such as enterprise resource
planning, supply chain planning and execution, customer and supplier relationship
management, asset management, product lifecycle management and business
intelligence. Additionally, Infor offers implementation and support capabilities in 100+
countries and serves 70,000 customers worldwide.
Infor CRM (Customer Relationship Management) helps companies optimize customer
relationships by integrating marketing, sales, and service. By providing a full 360-degree
view of customers, the system enables a consistent and continuous customer dialogue
based on real-time information. With this advanced CRM solution set, clients can make
the most of every interaction with every customer across every channel or touch point.
As a result, organizations gain true customer insight, along with the ability to act on that
insight.
Infor’s CRM solution provides the tools companies need to engage customers in a
multi-channel, closed-loop dialogue that nurtures their loyalty to their products and
services and improves bottom-line results. Infor CRM is comprised of the following key
components:
Products
Infor CRM Epiphany
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Business Model:
Hosted
Customer Focus:
Small
www.infusionsoft.com
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About Infusion
Founded Infusion provides web-based CRM software and services to small businesses. Unlike
traditional CRM software designed for larger companies, Infusion’s product combines
the best of CRM, direct response marketing, e-commerce and small business
management into one complete system that enables small businesses to automate and
improve their sales, marketing and customer management.
Infusion CRM automatically manages the entire sales process from generating leads, to
following up, to processing orders and collecting the cash. CRM functions include:
Marketing automation - automatic follow-ups with customers/prospects
Sales force automation - automatic tracking and distribution of leads
Email management - robust email tools and deliverability assurance programs
Contact management - emails, faxes, appts, tasks and phone notes in one place
Affiliate / JV programs - multi-tiered affiliate structure to manage partner programs
eCommerce, Shopping Cart and Offline Ordering -
List Management - customers and prospects segmented into meantingful lists
Billing and Accounting - sales and accounting reports; automated billing
Calendaring & Tasks - daily agenda and tasks viewable in the office or on the road
Help Desk - support requests and ticket tracker
Products
Infusion CRM
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Business Model:
Hosted/SaaS
Customer Focus:
Small and and medium-sized businesses.
www.insidesales.com
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About InsideSales.com
Founded InsideSales.com is the first provider of on-demand Lead Management software to
integrate a powerful suite of marketing tools that include dialers, voice messaging and
nearly two dozen other productivity-enhancing ‘power tools’. These innovative solutions
have made InsideSales.com the sales, customer, and lead management solution for
nearly 400 companies world-wide. InsideSales.com products are proven to measurably
increase lead qualification, drive sales, provide managers with timely and effective
analytics, and increase overall customer satisfaction - all within one complete system.
InsideSales.com is an ideal inside sales, lead generation, and marketing solution for
small- to mid-sized organizations.
Products
InsideSales.com
PowerDialer for
Salesforce
JabberDog
ResponseSwami
Response Dealer
ResponseVoice
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Business Model:
Hosted
Customer Focus:
Small, medium, and large enterprises of various verticals.
www.ivinex.com
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About Ivinex
Founded in 1972 Ivinex CRM was founded in 2006 by former Siebel and Microsoft employees, Craig
Austin and Derek Miner. Having watched first-hand the evolution of the CRM market
as it moved from on-premise to the cloud, the founders quickly saw the need for a truly
innovative CRM platform.
Since its founding, Ivinex CRM has delivered on its vision of bringing the market an
innovative and all-inclusive CRM platform. One of Ivinex CRM’s key features is its
original, market-leading user interface, which is more progressive and customizable
than the UIs found in older CRM systems.
Ivinex CRM also provides a platform that empowers its users. Customers can evaluate
their specific company requirements and pull from market-leading methodologies that
are unique to Ivinex when customizing their web-based CRM platform. Customers can
also utilize Ivinex’s revolutionary i-design product to create dynamic applications that
cater to their company’s distinct modus operandi.
Products
Ivinex Ultimate Edition
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Business Model:
On-Premise
Customer Focus:
Enterprise and Mid-Size
www.kana.com
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About KANA
Founded in 1972 KANA is a world leader in multi-channel customer service. KANA offers an innovative
approach to customer service with cost-effective solutions that enhance the quality of
multi-channel customer service interactions.
Built on open standards for a high degree
of adaptability and integration, KANA solutions intelligently automate the processes
needed to successfully serve our clients’ customers, so that clients can deliver higher
value service at lower cost, increasing customer retention and loyalty.
KANA provides
an integrated solution which enables organizations to deliver consistent, managed
service across all channels, including e-mail, chat, call centers and Web self-service,
ensuring a consistent service experience across communication channels. KANA is
headquartered in Menlo Park, California with offices throughout the United States, as
well as Europe and Japan.
Products
KANA IQ
KANA Response
KANA Response Live
KANA Contact Center
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Business Model:
Hosted
Customer Focus:
Mid-Size, Divisions of Enterprise
www.landslide.com
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About Landslide
Founded in 2004 The Landslide Sales P3 System is a best-in-class hosted solution specifically focused
on maximizing the effectiveness of the sales organization. Given that high performance
selling requires coordinating a lot of activities, touch points, and conversations,
improving just one of these activities can help a little, but improving every part of the
sales process will result in a multiplier effect. Landslide’s Sales P3 System goes beyond
CRM/SFA by improving every facet of selling and dramatically increasing ROI.
Products
Landslide Sales P3 System (LSP3)
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Business Model:
Hosted
Customer Focus:
Enterprise and Mid-Size
www.marketo.com
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About Marketo
Founded in 2006 Marketo is the revenue-focused marketing automation company, revolutionizing how
marketing and sales teams of all sizes sell and succeed at every stage of the revenue
cycle. Delivered in the Marketing Cloud, Marketo’s powerful and easy solutions provide
the fastest time to value and ignite explosive revenue growth from the earliest phases
of demand generation and lead management to the pursuit of revenue and customer
loyalty.
Known for providing the most innovative customer experience, Marketo was
voted ‘Best Marketing Automation Application’ by Salesforce customers on the Force.
com AppExchange. As of September 2009, more than 250 mid-market and enterprise
companies in 10 countries have selected Marketo.
Products
Market Lead Mgmt
Marketo Sales Insight
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Business Model:
Hosted and On-Premise
Customer Focus:
Mid-market companies.
www.oncontact.com
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About Oncontact
Founded in 1995
The Oncontact CRM software solution, using the latest Microsoft .NET platform,
provides a customer relationship management (CRM) system for mid-market
companies, housing all the critical business information an organization needs to
develop effective sales, marketing and customer service strategies.
Oncontact’s easy to
use CRM solution with a familiar Microsoft look and feel and convenient tab orientation
ultimately empowers an organization to build stronger, more profitable relationships with
customers and prospects.
Products
Oncontact CRM 6.3
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Business Model:
Hosted and On-Premise
Customer Focus:
Enterprise, Mid-Size, Small
www.oracle.com
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About Oracle
Founded in 1977 Oracle, the world leader in CRM, claims five million live end users and more than 100
million registered self-service users. Oracle Corporation was founded by Lawrence J.
Ellison in 1977 and is headquartered in Redwood City, California.
Oracle’s mix of CRM solutions is a result of several acquisitions, including JD Edwards,
PeopleSoft and Siebel Systems. The company’s hosted software, CRM On Demand,
competes with Salesforce.com. CRM On Demand offers low-cost, hosted CRM
solution with little or no up-front IT investment. With CRM On Demand, companies
can accelerate sales, improve marketing and deliver consistently top-notch customer
service.
The company offers four comprehensive Customer Relationship Management (CRM)
product lines that leverage enterprise data to drive profitable customer interactions.
Oracle’s products cover the breadth of CRM functionality—from sales, marketing, and
e-commerce, to customer service and analytics.
Products
Siebel Customer Relationship Management
Oracle E-Business Suite
PeopleSoft Enterprise Customer Relationship Management
JD Edwards EnterpriseOne
Customer Relationship Management
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Business Model:
Hosted
Customer Focus:
Enterprise, Mid-sized companies.
www.parature.com
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About Parature
Founded in 2000, Parature is the leader in on-demand customer service software,
empowering businesses to leverage the Internet to provide outstanding customer
service and online support. Parature provides the smartest, most efficient way to serve,
support, retain, engage with and maximize the value of every customer. The company’s
software-as-a-service (SaaS) delivery and integrated, intuitive design enables
organizations to get up and running quickly, easily and efficiently.
Parature’s complete, on demand Customer Support software solution and Help Desk
software solution allows companies to deliver exceptional customer service 24/7.
Products
Parature Enterprise Edition
Parature Professional Edition
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Business Model:
Hosted
Customer Focus:
Mid-sized to large enterprises.
www.rightnow.com
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About RightNow
Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional
offices in North America, Europe and Asia. Greg Gianforte started the company in
1997 with no investor money and created a software product that was initially focused
on customer service with an integrated knowledge base. As the company grew, it
added sales automation, marketing automation, voice automation, customer feedback
management and analytics to its product, creating a full CRM suite. Today, more than
1,700 organizations worldwide use RightNow solutions including British Airways, British
Telecom, Cisco Systems, Continental Tire North America, Nikon and the Social Security
Administration.
RightNow Technologies, Inc. provides customer relationship management (CRM)
software. Its CRM software suite includes RightNow Marketing, RightNow Sales, and
RightNow Service. These solutions are designed to provide real-time visibility across all
customer-facing departments, maximizing the efficiency of an organization and helping
to provide a superior customer experience.
Products
RightNow Service™
Right Now Marketing™
Right Now Voice™
Right Now Analytics™
RightNow Sales™
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Business Model:
Hosted and On-Premise
Customer Focus:
Mid-Size
www.rune2e.com
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About RunE2E
Founded in 1972 RunE2E is a leading provider of customer relationship management (CRM) solutions for
small and midsize business. The company delivers cost-effective, easy to deploy and
easy to use solutions that help customers achieve rapid ROI thru sales, marketing, and
service optimization. RunCRM, the company’s flagship product, is a qualified SAP All-in-
One solution providing valuable customer insights that enhance revenue opportunities,
while streamlining end-to-end processes. The leadership and engineering team
at RunE2E bring a combined 100+ years of enterprise-level CRM experience to its
customers. This domain expertise, combined with a focus on delivering affordable CRM
solutions, makes RunE2E an ideal partner.
RunCRM, an All-In-One customer relationship management solution, is designed to
meet the needs of fast growing midsize companies. With RunCRM, companies can
drive customer demand and increase ROI by optimizing marketing resources—running
campaigns, organizing segments and lists, and managing leads to close new business.
The software also helps companies develop profitable customer relationships by making
informed pricing decisions and better managing sales territories, accounts, contacts,
activities, leads, and opportunities.
RunCRM is a comprehensive, turnkey solution which is offered at an affordable fixed
price. RunE2E provides total solution management—from hosting to the help-desk—to
reduce an organization’s operational investment. RunE2E also provides budget-friendly
financing to minimize upfront spend.
Products
RunCRM
RunMobile
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Business Model:
Hosted and On-Premise
Customer Focus:
Salesnet focuses on customers who are driven to increase sales effectiveness.
Salesnet services a variety of industries including financial services, manufacturing,
software, training and education
www.salesnet.com
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About Salesnet
Founded in 1999, Salesnet is a pioneer in customer relationship management software,
offering CRM that drives sales effectiveness and gives companies true pipeline visibility.
Based in Atlanta, Georgia, Salesnet is part of RightNow, a provider of on demand
customer relationship management (CRM) solutions that help consumer-centric
organizations deliver great customer experiences. Founded in 1997, RightNow is
headquartered in Bozeman, Montana, employs more than 700 people, and serves over
1,900 organizations worldwide. RightNow is listed on the New York Stock Exchange
under the symbol RNOW.
Update for 2011: The first quarter of 2011 marks the release of The New Salesnet. With
a brand new interface and many exciting new features, the New Salesnet has become a
CRM system for the next decade.
Products
Salesnet CRM
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Business Model:
Hosted
Customer Focus:
Small, Mid-Size
www.salesnexus.com
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About SalesNexus
Founded in 2002 SalesNexus, based in Houston, Texas, was by Craig Klein, a seasoned
sales executive. The company was built on the premise that businesses win when their
sales staffs implement best practices through efficient contact management. Klein saw a
real need in the marketplace for a contact management solution that was easy for sales
reps to use, yet didn’t require expensive hardware, software, or IT support staff.
As a privately-held company, SalesNexus has grown steadily by staying focused on
building the best web-based contact management system on the market for small- to
mid- size businesses. The company has earned a strong reputation among its loyal
customers and partners for its commitment to delivering reliable and secure solutions
that enable companies to become better sales organizations through easy and
affordable customization, training, and support.
SalesNexus is a complete online contact management solution for organizations that
want to share information online and become more efficient and automated.
Products
SalesNexus Standard
SalesNexus PRO
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Business Model:
Hosted and On-Premise
Customer Focus:
Mid-Size, Small
www.soffront.com
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About Soffront
Soffront Software Inc., a pioneer in the CRM market since 1992, offers an end-to-end
CRM solution spanning sales, marketing and support.
The company focuses on mid
market companies seeking CRM solutions. With more than 2,500 customers worldwide,
Soffront’s installed base includes Fortune 500 companies, mid-sized businesses,
federal, state, and local governments. The Soffront solution is completely web-based
(zero foot print web client), is built to adapt and can be deployed in days.
Products
Soffront CRM
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Business Model:
On-Premise
Customer Focus:
Enterprise, Life Sciences, Consumer Goods, Financial Services
www.stayinfront.com
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About StayinFront
StayinFront, Inc. is a leading global provider of enterprise-wide customer relationship
management (CRM) applications, decision support tools, data services, sample
inventory management solutions and eBusiness systems. With rapidly configured and
implemented solutions and services, companies can easily manage and integrate all
points of customer interaction including sales, marketing and customer support.
StayinFront has been chosen globally as a strategic CRM partner by many of the
world’s top life sciences, consumer goods, financial services and business-to-business
companies, and StayinFront solutions have been implemented in over 20 countries in
12 languages.
StayinFront has increasingly gained popularity with organizations who
use StayinFront applications to manage different aspects of their sales and marketing
operations, such as sales force effectives, retail execution, merchandising, compliance
and regulatory workflow, tracking of sample drugs and updating customer profiles and
information.
StayinFront’s core underlying belief is that change is constant, no two companies do
things exactly the same way and that it is in change that competitive advantages are
defined.
StayinFront’s flexible product architecture, object-oriented data modeling
and range of deployment options provide an “exact fit” solution to help drive business
processes, better manage the administrative functions of the system and lower ongoing
costs of ownership.
StayinFront software solutions help companies more effectively plan, execute and
measure customer relationship management (CRM) strategies. StayinFront’s extensive
industry experience, advanced technology and superior service provide exact-fit
solutions for a variety of field force, sales force and CRM needs.
Products
StayinFront CRM 11
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Business Model:
Hosted and On-Premise
Customer Focus:
Mid-Size, Small
www.sugarcrm.com
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About SugarCRM
SugarCRM is the world’s leading provider of commercial open source customer
relationship management (CRM) software. Founded as an open source project in 2004,
SugarCRM applications have been downloaded over five million times and currently
serve over 500,000 users in 75 languages.
Over 5,000 customers have chosen
SugarCRM’s On-Site and Cloud Computing services over lock-in based, proprietary
alternatives. In the last year, SugarCRM has been recognized for its customer success
and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions
and Intelligent Enterprise.
SugarCRM easily adapts to any business environment by offering a more flexible, costeffective
alternative than proprietary applications.
SugarCRM’s open source architecture
allows companies to more easily customize and integrate customer-facing business
processes in order to build and maintain more profitable relationships.
The company
offers a complete, enterprise-class CRM system built on open-source technologies,
including PHP, MySQL, and the Apache Web server.
The SugarCRM platform is available in installed, hosted and appliance-based versions
that offer the full range of CRM functionality. It is designed for maximum ease of
deployment for the management of sales leads, business contacts, and more.
Products
Sugar Express
Sugar Professional
Sugar Enterprise
Sugar On-Demand
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Business Model:
Hosted and On-Premise
Customer Focus:
Mid-market and Small
www.surado.com
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About Surado
Founded in 1995, Surado continues to gain recognition as an emerging CRM innovator
and is featured regularly through national publications such as Inc, Entrepreneur, PC
Magazine, PC World, CRM Magazine, and Selling Power. In addition, Surado’s receipt
of prestigious awards such as the MobileFocus Award, awarded by Pepcom, the World
Leader in Technology Showcase events honoring the most outstanding products and
services in the mobile computing and wireless arenas, continues to gain industry
expert and user recognition alike. Surado is privately-held. The company’s products are
available in all 50 states and in more than 64 countries.
Recognizing the tremendous business opportunity in the mid-market CRM arena,
Surado has positioned itself to capitalize on its expertise in building large, powerful and
complex systems as well as out-of-the-box solutions to create a solution for the midmarket.
Surado CRM is designed to work across horizontal markets. The company also offers
a number of vertical solutions spanning banking and finance, healthcare, education,
homeland security, public sector. Surado CRM includes core CRM functionality such
as contact and account management, sales automation, marketing automation and
customer support/service. The product also includes dashboards, dynamic workflows
and tools for project management. Surado CRM is available for enterprises with more
than 10 users, while Surado Small Business CRM is geared for fewer than 10 users.
Products
Surado CRM Online
Surado Business CRM
Surado CRM Enterprise
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Business Model:
Hosted
Customer Focus:
Mid-Size, Small
www.workbooks.com
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About Workbooks
Founded in 1972 Workbooks is a web-based CRM solution that takes advantage of the very latest web
2.0 technologies. The service is competitively priced and delivers unlimited scalability
and guaranteed availability.
Headquartered in the UK, Workbooks Online provides a suite of easy-to-use business
applications designed specifically for small and mid-size organizations to run their
business - already fully integrated and delivered via Software as a Service (SaaS).
Workbooks CRM and Workbooks Business comprehensively support organizations’
business lifecycle, including sales, marketing, sales order management, invoicing,
customer service and purchasing and supplier management.
Workbooks CRM and Workbooks Business help organizations improve the performance
of their business; with real-time visibility of Key Performance Indicators (KPIs).
Workbooks Online solutions help to increase productivity through efficiency gains and
provide the framework to better manage business risk.
Products
Workbooks CRM
Workbooks Business
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Business Model:
Hosted
Customer Focus:
Small
www.zohocrm.com
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About Zoho
Founded in 1996 Zoho CRM empowers organizations with a complete customer relationship lifecycle
management solution for managing organization-wide Sales, Marketing, Customer
Support & Service, and Inventory Management in a single business system.
Zoho CRM users can use the same account to take advantage of the other 20+ different
applications that Zoho provides. Many of them are complementary to Zoho CRM, for
example - Zoho Projects for project management, Zoho Invoice for customer invoicing,
and Zoho Meeting for web meetings, desktop sharing and remote support. Likewise, the
single sign-on advantage extends to Google and Yahoo users, who can login to Zoho
CRM directly with their respective accounts.
Products
Professional Edition`
Enterprise Edition
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